Customer Feedback

We aim to provide our customers with an efficient and courteous service. Below are some excerpts from emails from some of our customers:-

"Thank you for the very good customer service. Please give my thanks to Wendy who took my order over the phone her sense of humour was much appreciated" - J.Burrows

"This is just a quick note to say thank you, excellent service as usual, it's a shame that the majority of companys in the country don't look after their customers as well as you. Keep up the good work, and once again thank you to Carl and the team." - Matt, Surrey

"As someone who trains others in customer care for a living, I have been very impressed by both the speed and quality of the service offered by your company. It is (sadly!) rare to come across a company, especially one that is net-based, that seems to have such a strong focus on pleasing their customers - keep up the good work." - J.Downes

"Just a quick note to say thanks for the stuff. I ordered a few items at lunchtime yesterday and they were at my door at 9am this morning. Fantastic!" "Thank you so much for sorting out my problem. Great customer care, I shall be recommending your company to all my friends." - S.Ormiston

"I don't usually go around sending thank you letters, but i've simply been overwhelmed by the level of service from your site. Not only are you offering probably the best prices & free next day delivery, I'm very impressed with the little things, like the mouse-mat. I have recommended you to some of my colleagues, but I just wanted to say thanks as well." - S.Murray, Oxford

"Brilliant service and killer magic, you really do the business!" - A. Butler

"Goods received this morning. Highly delighted as usual with the standard of merchandise from your company. Thank you for the excellent service you provide." - R.Newman

"You already give great service and i'm always pleased. I have 'tried' one or two other on line companies in the past and have now stopped using them. What pleases me with MT is your constant updating of your stock with new items." - T.Maskell

"As Marketing Director for a web development company I have above average expectations from web sites and e commerce sites. Few in my opinion truly deliver to the standard they should. On a brand, technology or promotional level. MagicTricks.co.uk is a site I often cite to clients as an example of best practice across all three areas ... I am very impressed, professionally and personally." - K.Woodhead

"I have been a customer at MagicTricks.co.uk for almost a year now, and I have to say, this is not only the best site for magic by far, but the service far exceeds that of any internet company that I've ever dealt with. If awards are available for brilliant service, then MagicTricks.co.uk should get gold!!" - S.Watson

"You are the kind of company the busy performer has needed for a long time." - Nathan

"What a fast and quality service you provide. Very pleased with the goods. Nice to see such a brilliant customer service." - M.Stannard

"Just a quick note to compliment you on your exceptional service. Buying from you has been the finest online shopping experience I've ever had" - A.Forfar"

Can I buy one of those super powered robots that you have working for you? The service is too fast for humans. Maybe you use magic dust. Anyway, just thought I'd say that I'm impressed with your level of service." "Thank you for the very good customer service. Please give my thanks to Wendy who took my order over the phone her sense of humour was much appreciated" - J.Burrows

"This is just a quick note to say thank you, excellent service as usual, it's a shame that the majority of companys in the country don't look after their customers as well as you. Keep up the good work, and once again thank you to Carl and the team." - Matt, Surrey

"As someone who trains others in customer care for a living, I have been very impressed by both the speed and quality of the service offered by your company. It is (sadly!) rare to come across a company, especially one that is net-based, that seems to have such a strong focus on pleasing their customers - keep up the good work." - J.Downes

"Just a quick note to say thanks for the stuff. I ordered a few items at lunchtime yesterday and they were at my door at 9am this morning. Fantastic!" "Thank you so much for sorting out my problem. Great customer care, I shall be recommending your company to all my friends." - S.Ormiston

"Brilliant service and killer magic, you really do the business!" - A. Butler

"Goods received this morning. Highly delighted as usual with the standard of merchandise from your company. Thank you for the excellent service you provide." - R.Newman

"You already give great service and i'm always pleased. I have 'tried' one or two other on line companies in the past and have now stopped using them. What pleases me with MT is your constant updating of your stock with new items." - T.Maskell

"What can I say!!! Less than 24hrs ago I order stuff and it has come through my door already! Fantastic service, thanks" - C.Davidson

"You are the best magic trick shop by far on the internet. I have emailed other magic companies and they are not even in your league! They are slower and not as appreciative. So keep up the good work." - S.Bennet

"The site is well set out and understandable. The product selection is excellent and the delivery time is second to none. This is by far the best site to buy magic equipment online in the uk." - D.Matthews

"I must commend you on the extremely high standard of service. I have ordered quite a few items from your company and I have been impressed so far with the quality and speed of delivery. You certainly have a loyal and very happy customer here!!" - G.Rolland

"Again you have exhibited exceptional service standards and customer care. It doesn't go unnoticed." - K.Lewis

"Just a quick 'Thank you' for your excellent service. I was very impressed with the speed at which my order was both processed and received. Keep up the good work!" - R.Morgan, Southampton

"You are the best magic trick shop by far on the internet. I have emailed other magic companies and they are not even in your league! They are slower and not as appreciative. So keep up the good work." - S.Bennet

"Just a quick note to say thanks for the stuff. I ordered a few items at lunchtime yesterday and they were at my door at 9am this morning. Fantastic!"... ... "I don't usually go around sending thank you letters, but i've simply been overwhelmed by the level of service from your site. Not only are you offering probably the best prices & free next day delivery, I'm very impressed with the little things, like the mouse-mat. I have recommended you to some of my colleagues, but I just wanted to say thanks as well." - S.Murray, Oxford

"I just wanted to drop you guys a line to say thank you. I placed three orders yesterday afternoon after deliberating over my choices for a week and all three were delivered this morning. This amazing speed of service regardless of how large/small an order is; It's a tribute to how all on-line shopping should be done. I love it. Keep up the great work folks! I'm proud to recommend you to any magic enthusiast." - R.Wilde

"Your service is excellent! The delivery was next day, the products are very good quality and the price competitive. You met your promises. Well done to everyone and thank you." - R.Morgan

"Many thanks for your A1 service, you have retained a customer, and gained an advocate." - T.Gore

"I have been shopping on the net for some years now and I must say that the service from you is probably the best I have ever encountered. Not only was the original order despatched immediately but the replacement was also dealt with in the most efficient and speedy manner. Congratulations!" - D.Robertson

"The order arrived today. Ridiculously quick service, all the way to Japan! Thanks very much." - D.Scaife

"I could not be more impressed with your company order despatch and speed of dealing with my query just now second to none many thanks for providing a top quality service" - I.Pettit

"I just wanted to say how impressed I was (again!) by your great customer service. I placed an order on Wednesday afternoon and when I got home from work tonight it was waiting for me. This is the first time I've ordered from any magic supplier in a year or two but it made me realise why I remembered your website address before anyone elses. I work in a customer-based environment with emphasis on internet orders and if we could provide the service you manage to then we'd be laughing. We all know what service would ideally be provided and we all know the practicalities that get in the way. You are one of the few internet firms that by all accounts manage to bypass anything and consistently provide outstanding service. Many, many thanks." - I.Wallhead